Privacy Policy for Storme Rhaven
Last Updated: May 2026
At Storme Rhaven, accessible from https://storme-rhaven.co.za, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Storme Rhaven and how we use it, in compliance with South Africa’s Protection of Personal Information Act (POPIA).
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at admin@storme-rhaven.co.za.
1. Information We Collect
We collect personal information to provide and improve our e-commerce services. The information we collect falls into two categories:
Information You Provide Voluntarily
- Account & Profile Data: When you register, we collect your User Name, Email Address, and Password.
- Transactional Information: When making a purchase, we collect necessary payment details, your delivery address, and billing information.
- Communications: If you contact us directly via email (admin@storme-rhaven.co.za) or phone (076 879 3426), we receive your contact details and any text or attachments you send.
Information Collected Automatically
- Log Files: Like most e-commerce websites, Storme Rhaven uses log files. These files log visitors when they visit websites. The information includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and the number of clicks.
- Cookies: We use necessary, functional, analytical, and advertisement cookies to keep track of your shopping cart, remember your wishlist, and ensure a secure login environment.
2. How We Use Your Information
We process your personal information based on lawful grounds under POPIA to:
- Provide, operate, and maintain our online store.
- Process your orders, transactions, and secure payments.
- Improve, personalize, and expand your shopping experience.
- Understand and analyze how you use our website.
- Develop new products, services, features, and functionality.
- Communicate with you for customer care, updates, or marketing specials (such as your 10% signup discount).
- Prevent, detect, and fight fraudulent activities.
3. Sharing and Disclosure of Information
We do not sell or rent your personal information to third parties. We only share information with third-party service providers to help us run our store, including:
- Payment Gateways: To process secure South African payments.
- Delivery & Courier Services: To ship and fulfill your product orders.
- Technical Service Providers: To assist with website hosting, security, and performance tracking.
All our third-party partners are legally required to keep your data confidential and secure under POPIA data processing principles.
4. Your Rights Under POPIA
As a South African data subject, you have the following rights regarding your personal data:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Correction: You can request that we correct or update any inaccurate or incomplete personal information.
- Right to Erasure: You can request that we delete your personal data, subject to legal record-keeping obligations.
- Right to Object: You can object to our processing of your data for direct marketing purposes at any time.
To exercise any of these rights, please reach out to us via email.
5. Data Security
We implement strict administrative, technical, and physical security steps to safeguard your personal data against unauthorized access, loss, or alteration. Your checkout experience uses secure payment frameworks to ensure safe processing.
6. Cookie Preferences
You can manage your cookie consent preferences directly on our website using our cookie notice interface. Necessary cookies remain active to provide core functions (like maintaining your shopping cart), but you can accept or reject functional, analytical, or advertisement tracking at your discretion.
7. Contact Us
For any inquiries regarding this Privacy Policy, your data rights, or information processing, please contact our Information Officer:
- Company Name: Storme Rhaven
- Address: Visser Street, Vorna Valley, Midrand, Johannesburg, South Africa
- Phone: 076 879 3426
- Email: admin@storme-rhaven.co.za
