Terms and Conditions
Last Updated: May 2026
Welcome to Storme Rhaven (“Website”). These Terms and Conditions (“Terms”) govern your use of our website located at https://storme-rhaven.co.za and the purchase of any products from our online store.
By accessing the Website and making a purchase, you agree to be bound by these Terms. If you do not agree to all of these Terms, do not use this Website.
1. Company Information
This Website is owned and operated by Storme Rhaven, an e-commerce retail store based in South Africa. [1]
- Physical Address: Visser street, Vorna Valley, Midrand, Johannesburg
- Phone Number: 076 879 3426
- Email Address: admin@storme-rhaven.co.za
2. Products and Availability
We showcase stock spanning multiple categories including Consumer Electronics, Houseware, Apparel, and Home products. [1]
- Stock Levels: All products displayed on our website are subject to availability. We reserve the right to limit the quantity of any product or discontinue items without prior notice.
- Pricing Errors: While we make every effort to display accurate pricing, errors may occasionally happen. If a product is incorrectly listed, we reserve the right to decline or cancel orders placed for that item, providing a full refund if payment was already processed. [1]
3. Pricing and Payments
- Currency: All prices on our online store are quoted in South African Rands (ZAR).
- Payment Processing: We use secure, 100% encrypted South African payment networks. Payment must clear in full before your items are packaged and dispatched.
- Promotions: First-time registrations qualify for a 10% discount on their inaugural order when opting into our product specials. [1]
4. Shipping and Delivery
- Fulfillment: We offer standard shipping throughout South Africa.
- Free Delivery Threshold: Orders matching or exceeding a value of R1000 automatically qualify for free courier delivery. Orders below this value will incur standard shipping rates added during checkout.
- Tracking: Once dispatched, a tracking code will be available to monitor delivery progress via our Order Tracking page. [1, 2]
5. Cancellation, Guarantees, and Returns
Our cancellation and refund structure complies directly with Sections 44 and 56 of the South African Consumer Protection Act (CPA): [1, 2]
- Cooling-Off Period: In compliance with the ECTA, you have a 7-day cooling-off period to cancel an online order after receiving the goods, provided items remain completely unopened, unused, and in their original packaging. You will be responsible for the direct shipping costs of returning the product.
- Replacement Guarantee: We provide a 100% replacement guarantee for items that arrive defective or broken from the courier. Defective items must be reported immediately upon receipt.
- Exclusions: Certain products, such as specifically customized merchandise or unsealed software licences, are exempt from regular returns unless structurally defective. [1, 2, 3, 4]
6. User Accounts and Security
If you choose to create a user account on our platform:
- You are responsible for keeping your login credentials confidential.
- You must immediately notify us if you suspect unauthorized access to your profile.
- We reserve the right to suspend or terminate user profiles at our sole discretion if a user violates these terms or attempts fraudulent behavior. [1, 2]
7. Intellectual Property
All material and content displayed on this website—including product text descriptions, website logos, graphics, interface icons, layouts, and image listings—remain the exclusive property of Storme Rhaven or its direct licensed suppliers. You may not copy, frame, replicate, or deep-link any element of this store without our prior written authorization. [1, 2]
8. Limitation of Liability
To the maximum extent permitted by South African law, Storme Rhaven, its directors, and its employees will not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use this platform, or from the performance of products purchased here. [1, 2]
9. Governing Law
These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any legal action or dispute arising out of these terms shall be subject to the exclusive jurisdiction of South African courts
